> ## Documentation Index
> Fetch the complete documentation index at: https://docs.jobing.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fix common connection, page, form, response, integration, and billing problems.

## Connection problems

### Jobing tools do not appear

1. Confirm Jobing AI is enabled in the current conversation.
2. Start a new chat.
3. [Refresh the connection](/connecting/refresh).
4. Confirm the link is exactly `https://jobing.site/mcp`.
5. Disconnect and reconnect if a new permission is required.

### The AI says Forms write access is missing

Your existing connection does not include **Create and edit forms**. Reconnect from [Connected AI apps](https://jobing.site/connector/manage) and approve the permission.

### Sign-in keeps returning to the same page

* open the connection in a normal browser tab;
* allow cookies for `jobing.site`;
* confirm you are signing in to the intended Jobing account;
* close older approval tabs and restart the connection;
* temporarily disable a strict blocker for the Jobing sign-in page.

Your content remains in the Jobing account you used to create it.

## Page problems

### A live page shows 404

Open [Pages](https://jobing.site/dashboard/pages) and use the exact **View** link. Confirm the page appears in your account and the address was not copied from an old draft or deleted page.

### A section link does not scroll in the preview

Test the published `jobing.online` page. Editor previews may run inside a restricted frame. Confirm the target section has the matching ID, such as `id="contact"` for a `#contact` link.

### A page update was rejected

Another tab or AI conversation changed the page after it was read. Ask the AI to load the current page again, then repeat the focused edit.

## Form submission problems

### The form is a private draft

A draft has no working public link. Open the editor and select **Publish**.

### The browser reports an origin or CORS error

Open **Behavior** and check **Allowed websites**.

* add the exact HTTPS origin, including the subdomain;
* do not add a page path;
* leave the list empty while testing from several websites.

For example, use `https://shop.example.com`, not `https://shop.example.com/contact`.

### A native form does not send

Check that:

* the form uses `method="POST"`;
* the `action` is the published Jobing form URL;
* each input name matches a Jobing response name;
* file forms use `enctype="multipart/form-data"`;
* required questions have values;
* the form is accepting responses;
* the opening, closing, and total response settings allow a submission.

### The security check does not finish

Reload the public form. Temporarily allow Jobing scripts and cookies in strict privacy or content-blocking extensions. Avoid submitting from an editor's restricted preview frame.

If the problem affects ordinary browsers repeatedly, send [product feedback](https://jobing.site/feedback) with the form name and time of the test. Do not include a customer's answers.

### Submission redirects to a refused page

Test on the public page rather than an embedded editor preview. Confirm the redirect uses HTTPS and can be opened directly in the browser.

### A file will not upload

Confirm the type is supported, the field's limit is 1 MB or 2 MB, and all files together are no more than 3 MB.

## Response problems

### A test response is missing

* open the form used by the page, not a similarly named copy;
* check **Inbox**, **Spam**, and **Archived**;
* clear the search;
* confirm the form showed a successful submission;
* check whether the response is saved beyond your plan's visible allowance.

### The AI cannot read responses

Reconnect and approve **View form responses**. The AI can read only responses visible on your current plan. It cannot read uploaded file contents.

## Integration problems

### No response reached the provider

1. Open the form's **Integrations** page.
2. Confirm the integration is **Connected**, not paused.
3. Submit a new valid response after the connection was enabled.
4. Check **Pending** and **Needs attention**.
5. Verify the destination still accepts the saved credential.

Integrations do not backfill old responses automatically.

### A credential changed

Open the integration and enter the new secret. For a webhook, rotate the destination URL and signing secret together.

## Billing problems

### Payment completed but the plan is unchanged

Refresh [Billing](https://jobing.site/billing) after a short wait. Confirm you paid with the same email and Jobing account you are viewing.

If it remains unchanged, use [Jobing feedback](https://jobing.site/feedback). Include the payment reference and account email. Never include full card details.

### A cancellation is scheduled

Your paid access continues until the end of the billing period. Open Billing and select the restore option if you want the subscription to continue.

## Still blocked

Send a concise report through the [feedback page](https://jobing.site/feedback). Include what you tried, what happened, and the approximate time. Do not send credentials or customer response content.